15. Complaints and Reporting
15.1 Reporting Content or Listings
15.1.1 If you believe that any listing, review, or content on the Chai Pe Charcha Websites:
(a) is unlawful;
(b) is misleading or inaccurate;
(c) infringes your rights or the rights of a third party; or
(d) otherwise breaches these Conditions,
you may report it to us using the contact details provided on the Platform.
15.1.2 When submitting a report, you should provide sufficient detail to enable us to assess the issue, including:
(a) the URL or location of the content;
(b) a description of the issue;
(c) any supporting evidence where available.
15.2 Handling of Complaints
15.2.1 Upon receiving a report, we may review the relevant content and determine, at our sole discretion, whether any action is required.
15.2.2 We may request additional information from you or other parties in order to investigate the matter.
15.2.3 We are not obliged to take action in response to every complaint, but will consider all reports in good faith.
15.3 Actions We May Take
Where we consider it appropriate, we may:
(a) remove or restrict access to the content;
(b) request clarification or correction from the relevant user or business;
(c) suspend or terminate accounts associated with the content;
(d) take any other action we consider necessary to protect the Platform or its users.
15.4 Timeframes
15.4.1 We aim to review reports within a reasonable timeframe, but we do not guarantee specific response or resolution times.
15.4.2 The time required to investigate and resolve a complaint may vary depending on the nature and complexity of the issue.
15.5 Platform Role
15.5.1 We act as an intermediary platform and do not provide or control the goods or services offered by listed businesses.
15.5.2 We are not responsible for resolving disputes between users and third-party businesses.
15.5.3 Any dispute relating to goods or services must be resolved directly between you and the relevant business.
15.6 Misuse of Reporting
15.6.1 You must not submit false, misleading, or malicious complaints.
15.6.2 We reserve the right to take action where the reporting system is abused.
Updated on 22 April 2026